Refund policy

Returns are not accepted, though will be evaluated on a case-by-case basis in exchange for store credit. If any, the request must be made within 5 days and the buyer is responsible for all return charges. The item must be sent back unworn and in the original condition and packaging. Refunds will not be given due to an incorrect ring size. 

IMPORTANT*** No refunds will be considered for sale or custom ordered items.

You can always contact us for any questions at silvermanejewelryco@gmail.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

 Custom orders are exempt from being returned. Items with initials, brands, or any other highly personal customization are not pieces that can be returned OR exchanged. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at silvermanejewelryco@gmail.com.

If you are returning or exchanging, please be sure to include any paperwork that was sent in the original packaging.

We will not accept any item not in its original condition, damaged or missing parts for reasons not due to our error, or any item that is returned more than 7 days after delivery.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Silver Mane Jewelry Co.  is not responsible for anything that may happen to a package after leaving the workshop. We will work with you to help locate your package if lost, but do not expect us to replace any items lost or damaged by USPS, Fedex, or UPS. 

In the case that one of the mail carriers loses or damages the item that you ordered, you must complete a claim with the appropriate carrier. 

If you have any questions you can email Connor at silvermanejewelryco@gmail.com